Effective Date: June 29, 2026
At iWorld Guyana, we want customers to shop with confidence. This Return, Exchange & Refund Policy explains the conditions and process for requesting a return, exchange, repair, replacement, or refund.
This policy applies to eligible products purchased directly from iWorld Guyana through our website, retail location, or authorised sales channels. Nothing in this policy limits any rights or remedies available to customers under the laws of Guyana.
A valid proof of purchase is required when requesting a return, exchange, warranty assessment, repair, replacement, or refund.
Acceptable proof of purchase may include:
The product serial number and customer information may also be used to verify the purchase.
Customers may request a return when the purpose for which the product was purchased has changed or ceased to exist shortly after the purchase.
A change-of-mind return must normally be requested within seven calendar days from the date of purchase or delivery.
To be eligible, the product must be:
The product and packaging will be inspected before the return is approved.
A restocking fee of up to 10% of the product’s purchase price may apply to an approved change-of-mind return, subject to applicable law.
Change-of-mind returns may not be approved for products that have been:
This restriction does not apply where the product is defective, damaged when supplied, incorrectly supplied, misrepresented, or otherwise covered by the customer’s mandatory legal rights.
Customers should confirm the correct product model, colour, storage capacity, connectivity, compatibility, and other specifications before opening or activating the product.
A product may be considered defective when it does not operate as reasonably expected because of a manufacturing defect or another issue covered by applicable law or warranty.
Customers should contact iWorld Guyana as soon as reasonably possible after identifying a potential defect.
The product may need to undergo inspection or diagnostic testing before a remedy is approved.
Depending on the circumstances, product condition, applicable warranty, manufacturer requirements, and applicable law, the available remedy may include:
The selected remedy may depend on the nature and severity of the defect and whether the product can reasonably be repaired.
Customers should inspect their order as soon as it is received or collected.
Please contact iWorld Guyana promptly if:
Customers may be asked to provide:
Products should not be used, activated, installed, or modified after discovering that the incorrect item was supplied.
Products may be covered by a manufacturer, distributor, supplier, or written iWorld Guyana warranty.
Warranty coverage and duration may vary by product. Customers should retain all warranty documentation, receipts, invoices, packaging, and serial-number information.
A warranty assessment may require:
Warranty coverage may not apply to damage caused by:
Nothing in this section limits any consumer right that cannot legally be excluded.
Customers should carefully verify the model, colour, storage capacity, screen size, connectivity, compatibility, and other specifications before opening or activating an Apple product.
Activation, account registration, device configuration, data transfer, cellular setup, software installation, personalisation, or removal of protective seals may affect eligibility for a change-of-mind return.
However, activation or opening does not remove the customer’s rights where a product is defective, incorrectly supplied, damaged when received, or otherwise protected under applicable law.
Customers should remove personal accounts, disable activation locks where appropriate, and erase personal data before returning a device, provided it is safe to do so.
For change-of-mind returns, accessories must be unused, complete, undamaged, and returned in their original packaging.
For health, hygiene, security, or licensing reasons, opened personal-use or consumable products may not be eligible for a change-of-mind return where permitted by law.
These products may include:
This does not limit the customer’s rights where the product is defective or incorrectly supplied.
Special-order and preorder products are sourced or reserved specifically for the customer.
Before accepting payment, iWorld Guyana may communicate separate terms regarding:
A special order may not be eligible for cancellation or a change-of-mind return after the order has been placed with the supplier, except where required by applicable law or agreed by iWorld Guyana.
A customer’s legal rights regarding defective, damaged, misrepresented, or incorrectly supplied products remain unaffected.
Promotional, discounted, and clearance products remain covered by applicable consumer rights.
A reduced price does not remove the customer’s rights where a product has an undisclosed defect, is incorrectly supplied, or does not reasonably match its description.
However, a return may not be available for a defect that:
Promotional items, gifts, or bundled accessories included with a returned product must also be returned unless otherwise agreed.
Where a promotional item is not returned, its value may be deducted from any approved refund where permitted by law.
To request a return, exchange, repair, replacement, or refund, contact iWorld Guyana and provide:
Please do not send or deliver a product without first contacting our team and receiving return instructions.
Returns may be submitted to:
iWorld Guyana
Shop #8nG8, Giftland Mall
Georgetown, Guyana
All returned products may be inspected before a return, exchange, repair, replacement, or refund is approved.
The inspection may consider:
Receiving a product for inspection does not automatically mean that the request has been approved.
Customers are responsible for backing up and protecting their personal information before returning a device for inspection, repair, replacement, or exchange.
Where appropriate, customers should:
Unless otherwise required by law or agreed in writing, iWorld Guyana is not responsible for the loss of applications, photographs, files, passwords, settings, messages, or other data stored on a returned device.
Approved refunds will normally be issued using the original payment method where reasonably possible.
Customers may be required to provide information necessary to verify the original transaction and process the refund securely.
The time required for a refund to appear may depend on:
Original delivery charges may not be refundable for a change-of-mind return where permitted by law.
Where the product was defective, damaged when supplied, or incorrectly supplied, delivery-related costs will be handled in accordance with applicable law and the circumstances of the order.
An approved exchange is subject to product availability.
Where the replacement product has a different price:
A replacement product will not be released until the original product has been received, inspected, and approved, unless another arrangement is confirmed by iWorld Guyana.
A return request may be rejected where:
A rejected change-of-mind return does not remove any mandatory rights the customer may have regarding a defective or incorrectly supplied product.
We aim to review return requests and communicate the next steps as promptly as reasonably possible.
Processing time may vary depending on:
Where a specific remedy or processing period is required by applicable law, iWorld Guyana will follow that requirement.
iWorld Guyana may refuse or investigate a request where there is reasonable evidence of:
This section will not be used to deny a valid consumer claim.
We may update this Return, Exchange & Refund Policy to reflect changes in our operations, services, product range, or legal obligations.
The updated policy will be published on this page with a revised effective date.
Changes will not unfairly remove rights that applied to a purchase completed before the updated policy was published.
For return, exchange, warranty, repair, or refund assistance, please contact:
iWorld Guyana
Address: Shop #8nG8, Giftland Mall, Georgetown, Guyana
Email: info@iworldguyana.com
Telephone: +592-505-6332
WhatsApp: +592-734-2537
Website: iworldguyana.com
