Schedule a Service

To schedule a service, please click on this link: Schedule a Genius Bar reservation

When you go, remember to bring these items:

• Your sales receipt (if possible), in case your service requires proof of purchase
• Your device and any accessories that you need help with
• A form of personal identification, such as a driver’s license, passport, or other government-issued ID

If you're unable to turn off Find My iPhone, Apple might not be able to service your device. This policy is in force to prevent unauthorized persons from servicing your device without your knowledge. If you don't remember your Apple ID and Password, please go to iForgot.

What to do before bringing in your device for your appointment?

Follow these steps before you take your device to an Apple Store, Apple Authorized Service Provider, or carrier. If your device won't turn on or respond, finish as many steps as possible: If you haven't already, schedule an appointment.

iOS:

• Back up your iOS device.
• Have your Apple ID password ready. For some repairs, you'll need your Apple ID password to erase your device and turn off Find My iPhone.*
• If your iOS device needs battery service, have the battery percentage at 30% or less when you bring it in, if possible.

Mac:

• Back up your Mac device.
• If your Mac device needs battery service, have the battery percentage at 30% or less when you bring it in, if possible.

You should bring these items with you:

• Your sales receipt/invoice, in case your service requires proof of purchase.
• The device in question and any accessories that you need help with.
• A form of personal identification, such as a driver’s license, passport, or other government-issued ID.

* If you're unable to turn off Find My iPhone, Apple might not be able to service your device. This policy is in force to prevent unauthorized persons from servicing your device without your knowledge. If you don't remember your Apple ID and Password, please go to iForgot.

Apple One (1) Year Limited Warranty Accessory

You can review the warranty details here: Apple Warranty.